Understand the key factors of preparing for, responding to, and maintaining control throughout the development or escalation of an emergency situation. Learn how to manage communication, emergency-related information and put into place predetermined plans at the point when the emergency alarm has been raised, to the point when the emergency manager is assured that the emergency is over. Understand how stress can impact on individuals and team performance during emergencies. Have the opportunity to role-play as the emergency manager in a minimum of two specific types of emergency scenarios. This is a key element of the training program, and is backed up by constructive feedback from the course instructional team.